Turndown service意思

"Turndown service" is a term used in the hospitality industry, particularly in hotels and resorts, to describe a nightly service provided to guests in their rooms. This service typically includes making the bed with the bedclothes turned down, often accompanied by a small gift or treat such as a chocolate on the pillow, and ensuring that the room is ready for the guest to go to sleep. The turndown service may also involve adjusting the thermostat, dimming the lights, and ensuring that the room is tidy and presentable. The purpose of turndown service is to provide guests with a comfortable and welcoming environment for sleeping, and to add a touch of luxury and personalization to their stay.